The Club will provide for the community of Beaudesert, a welcoming entertainment venue, in a safe and friendly environment whilst giving support and fellowship to ex-service men and women, their families and the community.
The Club will provide a safe and friendly environment for Community Members to meet and socialise in a responsible environment. The Club ensures they will maintain the following accountabilities:
1. Responsible Service of Gaming
The Club is committed to ethical and responsible behaviour that recognises the importance of our members' and patrons' well being with a focus on minimising the potential harm of gambling.
a. Members or their guests showing signs of intoxication will be prevented from playing gaming machines and may be lawfully removed from the premises. The club will abide by Responsible Service of Alcohol Policy as issued by the Liquor Licensing Division.
b. Gaming staff will co-operate with any person seeking to bar themselves from the gaming room and will provide the member a copy of the Deed of Self Exclusion to complete after discussing the implications for members. If the member does self-exclude, staff will actively seek to exclude this person from the gaming room. Self Excluded patrons cannot participate in gaming promotions.
c. Recognizing that some members and their guests may have difficulty controlling their personal level of expenditure on gaming and particularly gaming machines, management personnel where appropriate will advise them and their families of options relating to counselling and advisory services from appropriate support agencies.
d. It is a requirement under the Gaming Machine Act of 1991 for licensees to prohibit certain persons from gaming.
2. Responsible Service of Alcohol
a. Over 80% of our staff are currently trained in RSA.
b. A register of staff that are trained and copies of their Statements of Attainments are kept by management.
c. Management constantly reinforces RSA principals and practices in every day trade.
d. Management support staff that practice and enforce RSA learning’s.
a. Minors are not permitted entry to the premises unless accompanied by a responsible adult. A responsible adult in relation to a minor is any of the following.
- a parent
- a step-parent or guardian
- an adult who has parental rights, duties and responsibilities in relation to the minor whilst the minor is on licensed premises or in a public place.
b. Minors must leave the premises by 10.00 p.m.
c. Minors must not attend bar areas unless in the attendance of a responsible adult
d. Minors will not be served alcohol.
e. Individuals procuring drinks for minors will be removed from the premises.
f. All patrons are required to provide acceptable evidence of age where there is any doubt they are under 18.
g. All staff are trained in what constitutes acceptable evidence of age under the Liquor Act 1992.
h. Management support staff that practice and enforce ID checking.
i. Minors are not permitted to play gaming machines, be in gaming areas or participate in gaming promotions.
4. Unduly Intoxicated & Disorderly Patrons
a. All staff are trained in identifying signs of undue intoxication.
b. Unduly intoxicated patrons will not be permitted to enter the premises.
c. Management supports staff that do not serve unduly intoxicated patrons.
d. Unduly intoxicated patrons will be asked to leave the premises.
e. Staff will take all reasonable measures to ensure unduly intoxicated persons arrive at their destination safely.
f. All staff actively monitor levels of intoxication of all patrons.
g. Management do not support drinking practices which
- foster a culture for binge drinking
- encourage irresponsible consumption practices
h. Management seeks to meet its duty of care obligations to all staff and patrons.
a. Management only employs crowd controllers licensed under the Security Providers Act 1993.
b. A register of the contracted crowd controllers and a copy of their current licenses are kept by their employers.
c. All crowd controllers are trained in the Responsible Service of Alcohol (RSA).
d. Crowd controllers will ask unduly intoxicated patrons to leave the premises if required.
e. Crowd controllers will organize taxis for unduly intoxicated patrons to go home safely.
f. All crowd controllers act respectfully towards patrons at all times.
g. Crowd controllers do not use excessive force in removing patrons.
h. Protocols on who will be refused entry will be advertised at the entrance (eg. Dress code).
i. CCTV is operational at entries and exits on the premises.
j. CCTV tapes are held for a minimum of 28 days.
k. We are proud to provide a safe venue.
l. Crowd controllers will be employed in our premises, for trade after 8.00pm at the following ratios, 1 crowd controller for excess of 100 patrons, 2 for between 150 and 200 patrons, and a minimum of 1 additional crowd controller for each 50 patrons or part thereof in excess of 200.
6. Staff Training
a. Management encourages staff to be trained efficiently and effectively for their job.
b. Management ensures that at least 80% of staff are trained in RSA.
c. All staff have signed off and agree to work according to this House Policy.
d. A register is kept to ensure all staff have read and understood the House Policy.
e. Staff meetings and memos are given to staff to keep them informed of changes in the industry.
f. Records are kept of all meetings attended by staff.
g. Management will ensure there are always ample staff behind the bar and on the floor to monitor RSA and to ensure a safe environment is maintained for all patrons.
a. Free alcohol and multiple quantities of alcohol are not promoted off the premises.
b. Management do not heavily discount or offer free alcohol to encourage drinking for drinking’s sake.
c. Management does not promote activities that encourage harassment of patrons or staff.
d. We strive to provide you with a relaxing, entertaining and enjoyable evening which encourages your patronage.
e. Management and staff are here to ensure you have a good time, one which you remember and are pleased to return to have again.
8. Responsible Hospitality Practices
a. We provide complimentary water to all patrons.
b. We sell light or mid-strength products at cheaper prices than full strength products.
c. We promote awareness of drink spiking issues.
d. We encourage you to monitor and control your consumption of alcohol.
e. We will deter you from rapidly and excessively consuming alcohol.
f. We will supply alcohol in standardised quantities that can be recognized by you.
g. We will serve half measures of spirits if requested.
9. Noise and Amenity
a. We respect our neighbours and ask that you respect them too.
b. We monitor entertainment and patron noise to comply with the prescribed noise levels.
c. We scrutinize behaviour in and around the vicinity of the premises.
d. We can organize taxis or courtesy buses if you require transport.
e. We have provided appropriate lighting around the venue for your comfort and safety.
f. We have a fire safety plan which is maintained and reviewed on a regular basis.
10. Consultation with the Community and Key Stakeholder Groups
a. We are an active member of Clubs Queensland.
b. Management attend local licensee forums and meetings.
c. Management actively participates in community events and forums.
d. We pride ourselves on being a responsible community citizen in the local business community.
11. Compliance with Laws
a. We comply with all mandatory laws including
- Liquor Act 1992
- Gaming Machine Act 1991
- Anti Discrimination Act 1991
- Tobacco and Other Smoking Products Act 1998
- Trade Measurements Act 1990
- Security Providers Act 1993
- Workplace Health and Safety Act 1995
- Industrial Relations Act 1999
- Workers Compensation and Rehabilitation Act 2003
- Food Act 1981
- Fire and Rescue Service Act 1990
- Anti-Money Laundering and Counter-Terrorism Financing Act 2006
- Local by-laws outlined by Local Government
b. We comply with all laws which enable us to engage in good business practices.
c. We have a comprehensive risk management process which engages with all aspects of our business.
Beaudesert RSL Services Club Inc.
Liquor Licence No 799833
- how and when the club collects personal information;
- how the club uses and discloses personal information;
- how the club keeps personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how the club will facilitate or resolve a privacy complaint.
1.1. What is Personal Information?
(a) Personal information is defined under the Privacy Act 1988 to mean information or an opinion, whether true or not and whether recorded in a material form or not, about an individual whose identity is reasonably identifiable, from the information or opinion.
(b) Some examples of personal information are your name, residential address, email address, bank details, photos and opinions on your likes and dislikes that can identify you (see paragraph 3.2 below).
2. Sensitive Information
2.1 What is Sensitive Information?
(a) Sensitive information is a subset of personal information.
(b) It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information about an individual, genetic information, biometric information that is to be used for the purpose of automated biometric verification or biometric identification or biometric templates.
2.2 Collection of Sensitive Information
(a) In general, we attempt to limit the collection of sensitive information we may collect from you, but depending on the uses you make of our products this may not always be possible and we may collect sensitive information from you in order to carry out the services provided to you.
(b) The type of sensitive information we may collect from you or record about you is dependent on the services provided to you by the club and will be limited to the purpose(s) for which it is collected.
(c) We do not use sensitive information to send you Direct Marketing Communications (as defined in paragraph 7 below) without your consent.
(d) We will not collect sensitive information from you without your consent.
2.3 Consent to collection of certain types of sensitive information
We may collect certain types of sensitive information where you have consented and agreed to the collection of such information.
We will obtain your consent at (or around) the point in time in which we collect the information.
The main type of sensitive information that we may collect (if any) will usually relate to your:
(a) criminal record (if any);
(b) special food or dietary requirements due to medical, cultural or religious reasons;
(c) racial origin and religious beliefs, to the extent these are ascertainable from any photographic identification (such as a driver’s licence or passport);
(d) gambling habits;
(e) philosophical beliefs, if applicable; and
(f) health or medical information,
but only if the sensitive information is necessary for, or incidental to, the purposes of collection set out in paragraph 4.
3. Collection of your personal information
3.1 We will only collect personal information that is necessary for us to provide our products and services to you. This depends ultimately upon the purpose of collection and we have set out the general purposes of collection at paragraph 4 below.
3.2 The type of information includes (but is not limited to) the following:
(a) your contact information such as full name (first and last), e-mail address, current postal address, delivery address (if different to postal address) and phone numbers;
(b) details relating to your employment (if applicable) or your previous employment, which shall include, but is not limited to, obtaining your tax file number and superannuation details;
(c) your date of birth;
(d) proof of your identity (including, but not limited to, driver’s licence, passport, birth certificate);
(e) any sensitive personal information listed in paragraph 2.3;
(f) if applicable, emergency contact details;
(g) details required as part of your club membership or visitation, including but not limited to the information required under the members and visitors registers;
(h) whether you participated in any activity or event organised by the club;
(i) photographs or video footage taken at our premises, which may include you;
(j) your opinions, statements and endorsements collected personally or via surveys and questionnaires, including but not limited to your views on the products and services offered by the club; and
(k) if you are requesting products or services from us or we are purchasing goods or services from you, then any relevant payment or billing information (including but not limited to bank account details, direct debit, credit card details, billing address, repayment information and invoice details).
3.4 When you engage in certain activities, such as entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information, which you may withhold or provide at your own discretion. It is optional for you to engage in these activities.
3.5 Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to provide or effectively provide our services to you.
3.6 If you use our website, we may utilise "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit our website. A cookie does not identify you personally but may identify your internet service provider or computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
4. Use and disclosure of your personal information
4.1 We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.
4.2 You consent to us using and disclosing your personal information to facilitate a purpose in connection with:
(a) if required, the verification of your identity, including the verification of your date of birth, if applicable;
(b) facilitating membership or visitation requirements (for example, entry into the Register of Members which is available for public inspection by other members);
(c) provision of our products and services to you, which shall include but is not limited to:
(1) the administration and management of our products and services, including charging, billing, credit card authorisation and verification, checks for financial standing, credit-worthiness (including but not limited to undertaking an assessment for credit loss and obtaining credit references, if applicable), fraud and collecting debts; and
(2) to offer you updates, or other content or products and services that may be of interest to you;
(d) to facilitate the administration, management and improvement of the club, including but not limited to:
(1) the use of your personal information collected in accordance with paragraph 3.1 in the administration and management of the club;
(2) communications between Member Clubs (being those clubs which are members of Clubs Queensland), including but not limited to reciprocal arrangements and sharing of industry news;
(3) the management, governance and administration of the club, including but not limited to any management and governance meetings of the club ;
(e) if applicable, any requirement to include you in various registers maintained by the club including, but not limited to, the register of excluded persons;
(f) facilitating medical assistance in the event of a medical emergency, or to provide you with medical treatment as requested by you;
(g) your participation in any activity or event organised by the club or a third party organisation;
(h) your ability to attend other Member Clubs in Australia or New Zealand;
(i) co-ordinating, managing and maintaining good order and security of the club and our premises, which shall include but is not limited to protecting the rights and safety of other parties on our premises;
(j) investigating and reporting information to third parties regarding any accidents or incidents that may have occurred on our premises;
(k) the improvement of our services (including to contact you about those improvements and asking you to participate in surveys about our products and services);
(l) the maintenance and development of our products and services, business systems and infrastructure;
(m) marketing and promotional activities by us and our related bodies (including by direct mail, telemarketing, email, SMS and MMS messages) such as our customer loyalty programs and newsletters;
(n) to provide customer service functions, including handling customer enquiries and complaints;
(o) to offer you updates, or other content or products and services that may be of interest to you;
(p) our compliance with applicable laws;
(q) the transfer, and matters in connection with a potential transfer, of the club to another entity; and
(r) any other matters reasonably necessary to continue to provide our products and services to you.
4.3 We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:
(a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose (secondary use);
(b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
(c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
(d) if it is required or authorised by law or formally requested by a statutory or regulatory authority.
4.4 In the event we propose to use or disclose such personal information other than for reasons in 4.1, 4.2, and 4.3 above, we will first seek your consent prior to such disclosure or use.
5. The types of organisations to which we may disclose your personal information
5.1 We may disclose your personal information to other organisations. Examples of organisations and/or parties that your personal information may be provided include:
(a) other Member Clubs;
(b) Clubs Queensland and its related bodies;
(c) if applicable, Clubs Australia and Club New Zealand, and member clubs of Clubs Australia and Clubs New Zealand;
(d) offshore service providers, if any;
(e) related entities and subsidiaries of the club;
(f) third parties, such as trade suppliers and club sponsors;
(g) our contractors and agents, including but not limited to our professional advisors such as accountants, solicitors and auditors or other companies who assist us in providing our products and services to you.
6. Photographs and Closed Circuit Television
6.1 We use closed circuit televisions (CCTV) at certain locations throughout our premises (e.g. entry and exit) and surrounding areas. The CCTV is integral to our security system and CCTV images are stored for a minimum “retention period” of 28 days (unless an incident is identified, in which case the images are archived and retained for a minimum period of one year after the retention period unless they are given to the relevant authority (e.g. police or OLGR investigator). The CCTV footage must be archived if requested by the relevant authority.
(Note: If an incident occurs at the venue, CCTV footage for the period leading up to, during and following the incident must be archived and where no incident has been identified, the CCTV footage is automatically deleted within 30 days after the retention period.)
6.2 As indicated in paragraph 3.2(i), we may take photographs of you attending our premises, and we may wish to use them for marketing and advertising purposes. Unless you advise us otherwise, you expressly agree and consent to the use of any photographs, which may include you, for the aforementioned purposes, without compensation.
7. Direct Marketing
7.1 You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (Direct Marketing Communications) which we consider may be of interest to you.
7.2 Without limitation clause 7.1, if it is within your reasonable expectations that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
7.3 You expressly consent to us disclosing your personal information to other organisations (including but not limited to organisations such as those listed in paragraph 5.1) that may also use your personal information for sending you Direct Marketing Communications.
7.4 If at any time, you do not wish to receive any further Direct Marketing Communications from us, or others under paragraph 7.3, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us via the details set out at the end of this document.
8. Cross Border Disclosure
8.1 Any personal information that you provide to us may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand and the United Kingdom, where we may utilise overseas data and website hosting facilities or have entered into contractual arrangements with third party service providers to assist us with providing our goods and services to you. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies.
8.4 If you do not agree to the transfer of your personal information outside Australia, please contact us by via the details set out at the end of this document.
9. Data quality and security
9.1 We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the Internet is involved.
9.2 Notwithstanding the above, we will take reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
9.3 However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
(a) let us know if there are any errors in your personal information; and
(b) keep us up-to-date with changes to your personal information (such as your name or address).
10. Access to and correction of your personal information
10.1 You are entitled to have access to any personal information relating to you which we possess, except in some exceptional circumstances provided by law (e.g. secrecy provisions under the Anti Money Laundering and Counter Terrorism Financing Laws). You are also entitled to edit and correct such information if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
10.2 If you would like access to or correct any records of personal information we have about you, you are able to access and update that information (subject to the above) by contacting us via the details set out at the end of this document.
11. Resolving Privacy Complaints
11.3 We have put in place an effective mechanism and procedure to resolve privacy complaints. We will ensure that all complaints are dealt with in a reasonably appropriate timeframe so that any decision (if any decision is required to be made) is made expeditiously and in a manner that does not compromise the integrity or quality of any such decision.
11.4 If you have any concerns or complaints about the manner in which we have collected, used or disclosed and stored your personal information, you can tell us by contacting us.
- Telephone: 0755 41 1810
- Email: email@example.com
- Post: 23-25 William St, Beaudesert, QLD. 4285
Please mark your correspondence to the attention of the club manager.
11.5 In order to resolve a complaint, we:
(a) will liaise with you to identify and define the nature and cause of the complaint;
(b) may request that you provide the details of the complaint in writing;
(c) will keep you informed of the likely time within which we will respond to your complaint; and
(d) will inform you of the legislative basis (if any) of our decision in resolving such complaint
11.6 We will keep a record of the complaint and any action taken in a privacy register.
Date of Effect: 12 March 2014